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Sports Traveler Reservation Terms and Conditions

Last Updated: Nov. 1, 2019

 

The following are the general terms and conditions for all reservations for travel packages, hotel rooms, and/or tickets purchased through Sports Traveler, LLC and/or sportstraveler.net (collectively, “Sports Traveler” or “we” or “us”). In making any reservation and/or purchase, the person and/or entity making the reservation or purchase (“you”) agrees to be bound by the terms and conditions listed below (“Agreement”), our Site’s Terms of Use, and our Privacy Policy.
  

1. Travel Bookings and Agreement to Be Bound. We offer packages for travel packages, hotel rooms, and events. You understand and agree that, by making a reservation or purchasing travel, hotel rooms, and/or event tickets through us, you agree to be bound by our terms and conditions as well as any term or condition imposed by the actual provider of the travel, accommodations, or event, whether or not we have disclosed those additional terms and conditions to you. Those additional terms and conditions may include, but are not limited to, more restrictive age requirements, and you acknowledge that some Sports Traveler packages may not be available to all persons seeking to book travel, hotel rooms, and events.
 

2. Legal Authority. You represent and warrant to us that you have the legal authority and legal capacity to enter into this Agreement and that you are at least 18 years of age.
 

3. No Agency. You understand and agree that we are not a joint venturer or partner with the travel or accommodations provider of the event for which you are making a reservation or purchasing a ticket.
  

4. Deposits and Payments. We offer several options for you to enjoy sporting events via a Tour Package, Event Tickets, or Hotel Only, as described below. As to each, the amounts paid whether it be a deposit or full payment are NON-REFUNDABLE WITH NO EXCEPTIONS.
  

a. Tour Packages.

1. Deposits: You agree to pay a deposit for each person for whom a reservation is made at the time of reservation. The amount of the deposit is listed as part of the Tour Package description. THERE ARE NO REFUNDS, CHANGES, OR EXCHANGES. THERE ARE NO EXCEPTIONS. This deposit does not include airfare, which must be paid in full at the time the reservation is made, as explained below. Note that some travel packages have different payment terms, e.g., "Book Early Deposits," "Special Offers," etc. In these cases, special payment dates apply. All payments are non-refundable.

2. Deposits are not transferable. If there is a reduction in the size of the group, the individual’s deposit is not transferable to the balance of the group.

3. Final payment of the remaining cost of the package is due sixty (60) days prior to the departure date.
  

b. Event Tickets.

1. Full payment of event tickets is required at time of purchase.

2. All event ticket sales are final. THERE ARE NO REFUNDS, CHANGES, OR EXCHANGES. THERE ARE NO EXCEPTIONS.

3. If the tickets you have requested are no longer available, Sports Traveler will notify you via email or phone to offer alternative tickets. This may result in different seat locations and pricing.

4. Sports Traveler reserves the right to upgrade your tickets at no additional cost to you.
  

c. “Hotel Room Only” Reservations.

1. Reservations that include only lodging accommodations require full payment at the time of purchase.

2. All hotel room only reservation sales are final. THERE ARE NO REFUNDS, CHANGES, OR EXCHANGES. THERE ARE NO EXCEPTIONS.

3. Name changes are allowed only at the discretion of the hotel property management. You agree to be responsible for any fees incurred to change a name on a hotel room reservation.
  

5. Payment for Air Travel. All airline reservations must be paid in full at the time of booking. All airline reservations are subject to the policies of the air carriers and governmental regulations.
  

6. Form of Payment. Payment must be made via credit card. We accept Visa, MasterCard, Discover, and American Express. Depending upon the package or event that you select, either Sports Traveler or the third-party vendor will process the credit card payment. If the credit card payment is processed by a third-party vendor, any dispute regarding the credit card payment shall be between you and the third-party vendor, not Sports Traveler.
  

7. Cancellation and Refunds.

a. We reserve the right to cancel any order and give you a full refund.

b. If a sporting event is canceled or postponed, we will not be responsible for accommodations or transportation beyond the originally scheduled date of the event. We will provide refunds only to the extent that such refunds are available to us.

c. Requests by you to cancel reservations must be made in writing to us. If you do cancel a reservation, all payments already processed by Sports Traveler or third-party vendors are non-refundable.

d. ALL EVENT TICKET ORDERS AND HOTEL ROOM ONLY RESERVATIONS, HOWEVER, CANNOT BE CANCELED AND ARE NON-REFUNDABLE.
  

8. Rates Subject to Change. We reserve the right to change the cost of any package or ticket or tour without notice prior to your booking your reservation and making the required deposit or payment. After we receive your deposit or payment, the cost of the package, ticket, or tour is fixed.
  

9. Confirmation of Hotel Reservations. Due to the nature of travel packages arranged with hotels, you may not be able to confirm your reservation directly with the hotel until 24 hours prior to your arrival. If you have questions about your hotel reservation, you agree to contact Sports Traveler about that reservation up to 24 hours prior to your arrival at the hotel.
  

10. No Representations as to Accommodations or Ticket Locations.

a. Accommodations. You understand and agree that the accommodations in the package or tour have been provided to us by third parties. We make no representation or warranty as to any hotel to be provided or its rooms, bedding, or location or as to any restrictions placed on the use or occupancy of the hotel or the rooms by either the providing hotel or applicable law. Such restrictions may include, but are not limited to, age restrictions in addition to those required of all travelers. All reservations are subject to substitution of a hotel or ticket with a hotel of an equal rating and/or price. Hotel star ratings for hotels outside the United States are made by the country and may be different than other published ratings and may be of greater or lesser quality than the same rating in the United States. Because of changes in hotel ownership, the flag name of the hotel may be different at the time of the trip. If you are a member of any hotel rewards program, you will not receive points for your stay. You agree that bedding requests cannot be guaranteed by us and are assigned at the discretion of the hotel. You agree to abide by all hotel policies and laws, and you agree to contact the hotel if you have any questions concerning the policies and laws prior to travel.

b. Event Tickets. You agree that special ticket requests cannot be guaranteed. You agree that all tickets are only guaranteed to be in pairs (i.e., two (2) tickets together). Tickets have been provided to us by third parties. While the tickets may be for a category of location in a particular venue, we do not guarantee specific rows or seat numbers. The category of location is provided to us by the venue and is not a specific description of the location.
  

11. Mobile tickets. Certain venues require mobile tickets for admission to an event. If you have purchased an event ticket for such a venue, you must have a smart device that can display a QR or other bar code at the admission gate or you will not be allowed into the facility. These venues do not accept a paper print out of the QR or bar code. We are not liable for your failure to have a mobile device or the failure of the mobile device to properly display the QR or bar code at the venue.
  

12. No Claim for Damages. YOU AGREE TO HOLD US HARMLESS AND TO INDEMNIFY US FROM ANY AND ALL THREATENED OR ACTUAL CLAIMS OR LAWSUITS BY ANY THIRD PARTIES AGAINST US ARISING OUT OF OR IN CONNECTION WITH YOUR PERFORMANCE OF THIS AGREEMENT INCLUDING, BUT NOT LIMITED TO, CLAIMS OR LAWSUITS FOR DAMAGES, ECONOMIC LOSS, INJURY, OR DEATH, EXCEPT WHERE SUCH DAMAGES, LOSSES, INJURY, OR DEATH ARE THE DIRECT RESULT OF OUR GROSS NEGLIGENCE. UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES EVEN WHERE WE HAVE BEEN MADE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. YOU FURTHER AGREE THAT WE HAVE ARRANGED FOR THE TOUR PACKAGES OR TRAVEL WITH GENERALLY ACCEPTABLE SUPPLIERS AT THE TIME OF THE ENGAGEMENT. YOU AGREE THAT, IF YOU HAVE ANY CLAIMS OR LAWSUITS FOR DAMAGES, ECONOMIC LOSS, INJURY, OR DEATH AS A RESULT OF THE TRAVEL, ACCOMMODATIONS, OR EVENTS PURCHASED OR ARRANGED THROUGH US, YOU SHALL SEEK RESTITUTION ONLY DIRECTLY FROM THE SUPPLIERS AND NOT FROM US.
  

13. Dispute Resolution. You agree that this Agreement shall be interpreted under the laws of the State of Illinois without reference to its conflicts of law provisions. You agree that, as to any dispute arising out of or related to this Agreement, the parties shall submit such dispute to an impartial mediator located in Cook County, Illinois, for resolution. If the parties are unable to resolve the dispute by mediation, then the parties may bring an action in a court located in Cook County, Illinois or, if a federal action, in the Northern District of Illinois. You hereby consent and agree to submit to the jurisdiction of and venue in such courts and waive any argument of an inconvenient forum. The prevailing party shall be entitled to recover all costs of such mediation or litigation, including, but not limited to, the mediator’s fees, attorneys’ fees, out-of-pocket expenses, and all other reasonable and necessary costs.
  

14. Modification. This Agreement may not be modified unless such modification is agreed to in a writing signed by an authorized representative of us that notes on its face that it is a modification of this Agreement. We are under no obligation to accept any modification and any attempt to make such modification without our express written approval is hereby rejected.